At Padel Planet, your privacy matters to us. This policy explains how we collect, use, and protect your information when you shop with us or visit our website.
Information We Collect
When you place an order or interact with our website, we may collect:
- Your name, phone number, email, and delivery address.
- Payment details (processed securely through our payment partners).
- Order history and preferences.
- Basic technical information like your IP address or browser type (to improve our website).
How We Use Your Information
We use the information we collect to:
- Process and deliver your orders.
- Communicate with you about your purchase, delivery, or support queries.
- Improve our website and services.
- Send you updates or promotions (only if you’ve opted in).
- Prevent fraud and ensure secure payments.
Sharing Your Information
We do not sell or trade your personal information. We only share it with trusted third parties where necessary, such as:
- Payment gateways (like PayFast) to process secure payments.
- Courier services (TCS and Leopard Courier) to deliver your orders.
- Technical service providers who help us maintain our website.
Data Protection & Security
We take reasonable steps to protect your data against unauthorized access, loss, or misuse. However, no system is 100% secure, so we encourage you to keep your account details private and secure.
Cookies & Website Data
Our site may use cookies and similar tools to improve your browsing experience, analyze site performance, and personalize content. You can control cookie settings through your browser.
Your Rights
As a customer, you have the right to:
- Request access to the personal information we hold about you.
- Ask for corrections if any details are inaccurate.
- Request deletion of your data (where applicable).
- Opt out of promotional communications anytime.
Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect information from minors.
Updates to This Policy
We may update this Privacy Policy when necessary. Any changes will be posted on this page with an updated date.
Contact Us
If you have any questions about this policy or how your data is used, please contact us:
Email: info@padelplanetpk.com
Phone:
Address: 209-C Defence Phase 8 commercial Broadway Lahore
